For purposes of these terms and conditions, "Stealth Alarms™", "I", "us" or "we" shall mean Stealth Alarms™ Ltd. The Term "you" refers to the user or viewer of Stealth Alarms™ Ltd website.
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Stealth Alarms™ Limited
2 The Broadway
1. DEFINITIONS In these terms and conditions, unless the context otherwise so requires, the following words and terms shall have the following meanings: -
“The Company”: This is “Stealth Alarms Ltd” and includes its directors, employees, agents and contractors.
“System”: Any piece of equipment or service provided by the company and (where the context so admits) any part or replacement part thereof.
“Client”: The person, persons, firm, or company named in the quotation/specification. In the case of two individuals these will be responsible jointly and individually for any payment, debts or charges so arising. In the case of a firm or company, the firm/company and the authorising individual will be responsible jointly and severally for any payments, debts or charges so arising.
“Installation Date”: The date when the installation of the system was commenced by the company.
“Services”: Maintenance services provided by the company to the client under the agreement.
“Normal Working Hours”: 10am to 5pm Monday to Friday inclusive, excluding Public Holidays.
“Premises”: the premises at which the ystem is installed.
“Price”: the price for the client’s system.
2. SALE AND PURCHASE OF THE CLIENT’S SYSTEM
2.1 After the installation date has been agreed between the company and the client, the company will take a 70% deposit at company discretion or full amount due from the client. This must reach the company 5 workings days before the installation takes place.
2.2 If the client wishes to cancel the installation for any reason any time after the payment has been made then a 20% handling and restocking charge will apply, and the remainder balance will be refunded back to the client within 14 days.
2.3.1 If the final payment is not received within 48 hours of the system being installed then the following fees will apply:
2.3 If we have accepted a deposit amount from you for the installation then the final balance must be cleared within 48hrs of completion. If the final balance is not cleared in this time then the following fees will be applied to the invoice:
Payment Not Received Within 48 Hours - £40 Late Fee
Payment Not Received Within 7 Days - £80 Late Fee
Payment Not Received Within 14 Days - £140 Late Fee
Payment Not Received Within 28 Days - £180 Late Fee
2.4 If the final payment is not received after 28 days then the company will pass the balance on to their chosen debt collection agency. This will incur additional costs for the client and will be set out the chosen debt collection agency.
2.5 ALL products installed by us will remain the property of Stealth Alarms Limited until full payment has been made. The company also reserves the right to disable the use of any systems until full payment is made.
2.6 Providing all invoices have been paid for in full, and subject article 4.3.3 below, the company guarantees all the equipment and wiring installed by the company for 12 months [This guarantee excludes without conditions any existing equipment or wiring].
3.1 Installation is agreed by the company on the basis that the client will allow full and free access to the premises during normal working hours, if such access is not available the company reserves the right to increase the price.
3.2 The installation will be deemed complete by the handing over of the control code to the client not withstanding any work remaining to be carried out by the company, its servants, agents, sub-contractors and/or any statutory undertaker and the company’s certificate / invoice as to the installation date shall be conclusive evidence thereof.
3.3 The company will use all reasonable endeavors to complete installation of the System within 10 days of the completion date or time specified (unless agreed otherwise by the company in writing). This is an estimate only and late delivery or performances shall not entitle the client to reject the system or any part of it, terminate this agreement, withhold any part, any claim damages or any other remedies.
3.4 The client shall obtain and pay for all necessary consents for installation and operation of the system.
3.5 The client is responsible for ensuring that the premises are suitable and are made ready for installation and operation of the system and accepts full responsibility for any damage caused by an engineer drilling, chiseling, nailing or screwing into sub-surface wires, pipes or other fittings that have not previously been identified. The company shall not be liable for the cost of any redecoration repair or re-installment of the Premises of or the damage arising from installation, operation, maintenance or repair of the systems or any part thereof unless it is established the same arose from the negligence of the company, its servants or agents and that the same was reasonably avoidable. In the case of negligence, the company is solely responsible for the decisions in making good any redecoration, repair or re-installment using the company’s resources and is limited to the value of the equipment installation cost [see clause 7.5].
3.6. In the event of a digital communicator or similar system being installed the company will connect its system via a telephone point to the telephone companies line or network providing the client accepts full responsibility for obtaining any necessary permissions and for ensuring that the telephone companies cables are secured from outside interference.
3.7 Once the client has accepted and used the system for a period exceeding 24 hours this shall constitute the client’s acceptance of the system and its installation.
4.1 Mobile application monitoring is available for the first 12 months, after which a service must be carried out on the system to continue usage of the application.
4.1.1 The company will provide routine checking of the installed system remotely at a 6-month interval during the warranty period.
4.1.2 It is the client’s responsibility to ensure that the communication connections are operational by activating the alarm and checking the CCTV (Playback checked every month) –
1. a) After any work/alterations to the client’s communication system
2. b) After any work/alterations to the property that may have effected electrics, alarm or CCTV wiring
3. c) At least once every 3 months
4.1.3 It is the client’s responsibility to pay the communication link supplier for all test and check calls and for all other monitored communication transmitted signals and to immediately report any communication failures to the company by phone & email.
4.1.4 It is the client’s responsibility to make sure that the quality of communications link (e.g. the telephone line or internet connection) is of enough quality to allow effective communication.
4.1.5. The company does not refund maintenance fees in the event of a client’s communications failing but will take immediate remedial action once notified of such a failure. Normal charges will apply in such an event.
4.2. MAINTENANCE – When a maintenance agreement is in force, the company will check the system routinely as defined by the particular type of service contracted for. This will either be remotely or by an engineer visit if deemed necessary and mutually agreed. All visits are to be paid for at the company’s standard published rates at the time of the visit.
Providing the client grants unhindered access to the property at any time, the company will make a site visit to the premises during normal working hours to perform maintenance services as follows and as necessary:
4.2.1 A general inspection and testing of the system in accordance with the company’s current procedures.
4.2.2 The repairing or replacing of all serviceable parts.
- Full static free clean of the main panel and all associated sensors
- Main panel back up power supply replacement
- External siren back up power supply replacement
- External siren LED light replacement
- Wireless sensors and accessories - battery replacements
- Main panel firmware / software update
- Sensors and accessories firmware updates
- Full system walk ans sensors test (Any parts and costs will be confirmed with the client)
- Full service report emailed to the client
- Full static free clean of the NVR/DVR
- Full clean of all CCTV lenses and glass covers
- Replacement of and waterproof seals on the camera and also junction boxes
- Hard drive error check (Any faults and cost to replace will be confirmed with the client)
- Update firmware / software on the NVR/DVR
- Update firmware on cameras
- Network cameras - Check status of IP addresses
- NVR - Check status of IP address
4.3 NOTE – The maintenance services do not include (without limitation);
4.3.1 Modifications or additions to the system;
4.3.2 The cost of parts (non serviceable)
4.3.3 The cost of replacement parts and consumables arising from defects resulting from the misuse or neglect or accidents to the system, the client moving equipment without the knowledge of the company or failure to follow the instructions or advice of the company or the manufacturer of the System, or of deliberate damage or sabotage by any party including an intruder.
4.4 Once service has been completed and paid for the client will not pay any labour or call out fees for 12 months. The only fees will be for parts that are not serviceable or as mentioned in clause 4.2.2
5.1 The Client shall pay in full on or before the day of completion unless agreed otherwise in writing. Where applicable, rental and monitoring payments will commence from the day of installation.
5.2 The company reserves the right to make an additional charge or charges in accordance with its charge rates from time to time in force for parts, consumables and services (outside of any warranty periods) providing that the client has received prior warning (verbal or in writing) of these charges. All such charges shall be paid by the client prior to completion.
Current Fees outside of the 1-year warranty:
Annual Intruder Alarm Maintenance - £169
Annual CCTV Maintenance - £169
Call Out Fee - £75 (9am – 5pm Monday – Friday)
Remote Diagnostics Fee - £29.99 (Per Diagnostic Session)
Remote Maintenance Report - £29.99
These fees may change at any time.
5.3 The Company reserves the right to increase the Maintenance or Monitoring Fee at any time [after the first anniversary of the Installation Date].
5.4 All sums payable to the company shall be paid by the Client by cash, and bank transfer and without any deduction, set off or counterclaim.
5.5 If any sum is not paid on the due date the client shall be deemed to be in breach of contract and from that date, regardless of whether payment is subsequently received, The company shall not be bound to perform any of its obligations under this agreement.
6. THE CLIENT’S OBLIGATIONS
6.1 To ensure that the system remains covered by The Company’s warranty, the Client must always:
6.1.1 Keep and use the system in a suitable environment with proper power and other supplies and in accordance with the instructions and advice of the company and of the manufacturer of the equipment;
6.1.2. Keep and operate the System in a proper and prudent manner and ensure that it is operated and handled only by properly qualified and competent persons;
6.1.3. Not move or make any addition, modification or adjustment to the System without the company’s prior written consent;
6.1.4 Check the System regularly as stipulated in paragraph 4.1.2, and notify the company immediately of any defect in the system and of any repairs which appear to be necessary;
6.1.5 make available to the company on request access to the system and facilities for the inspection testing and maintenance of the system and co-operate fully with the company to enable the company to perform the maintenance services;
6.1.6 Ensure that the telephone / network system is fully operational and protected against outside interference
6.1.7 Notify the company immediately in writing of any agreement to dispose of the premises or any part thereof or any interest in them and of the name and address of the person to whom such disposal is to be made;
6.1.8 Notify the company of any proposed alterations to the premises or to the telephone / network installation or of any other act matter or thing capable of affecting the system;
6.1.9 Not sell, assign, mortgage, hire, or otherwise dispose of or part with possession of the Company’s System or purport to do so;
6.1.10 Take all necessary steps at its own expense to retain and recover possession and control any part of the company’s system of which the client loses possession or control;
6.1.11 Notify the company of any change in the client’s telephone / network system or address and upon request by the company inform the company of the whereabouts of the company’s system;
6.1.12 Not use or permit the System to be used or operated in a manner contrary to any statutory provision or regulation or in any way contrary to law.
7. LIMITATIONS AND EXCLUSIONS
7.1 The Company is not an insurer and its prices and charges are not related to the value of the Client’s premises or other property at risk and in entering into this agreement the client agrees that it is his/her responsibility to ensure that it has adequate insurance cover of all its premises and other property, employees and persons which it requires or is required to protect.
7.2 The system may only reduce the risk of loss or damage to property and injury to persons to the extent that this is reasonable and practicable and the company does not sell the client’s system or services, subject to any condition or warranty expressed, implied or statutory in connection with the fitness of the system to prevent loss or damage. Any conditions and warranties are hereby expressly excluded in so far as permitted by statute and (save for the company’s liability for death or personal injury caused by the negligence of the company its employees or agents) the company shall not be responsible for any liability claim, loss, damage or expense of any kind or nature caused directly or indirectly by the system or its use.
7.3 The company shall use its reasonable endeavors to keep the system in an efficient operating condition but shall have no liability whatsoever for any loss or damage of any kind arising from any stoppage, breakdown or failure of the system howsoever caused.
7.4 The company is not responsible for the cost of rectification of any damage or for any losses caused as a result of the System being moved, modified, altered, serviced, repaired or handled by any other person, firm or company.
7.5 Without prejudice to the generality of the foregoing clauses the liability of the company for any claim loss damage or expense shall be limited to the aggregate of the amount paid by the client for the system.
8.1 The Client shall have sole responsibility for and shall indemnify the company against all claims, demands, liabilities, losses, damages, procedures, costs and expenses which may be brought against or incurred by the company as a further result of:
8.1.1 Any accident involving the system (other than death or personal injury resulting directly from the negligence of the company, its employees or agents);
8.1.2 Any break or default on the part of the client and a discharge of its obligations under this agreement;
9.1. All new Equipment supplied and installed by the company is guaranteed for parts and labour for 1 calendar year from the date of installation providing the client has not contravened the company’s terms and conditions.